Categories:Investments

FSA fines Bank of Scotland £3.5m for complaint mishandling

  • Print
  • Comment

The FSA has fined Bank of Scotland (BOS) £3.5m for the mishandling of complaints about retail investment products.

Between July 30, 2007, and October 31, 2009, BOS received 2,592 complaints about its sales of the collective investment plan, personal investment plan, guaranteed growth bond, ISA investor and guaranteed investment plan.

The regulator says BOS wrongly rejected a significant number of these complaints.

  • Print
  • Comment

Daily Email Updates

If you enjoyed this article, sign up to receive the latest breaking news and analysis for your industry from Fund Web.

The Money Marketing CPD Centre

Time spent reading about technical or regulatory issues can build your annual CPD hours. Log and plan your annual CPD for free with The Money Marketing CPD Centre.



Have your say Edit my profile/screen name

You must sign in to make a comment

Fund Data



Poll

Is the FCA right to ban fund groups from using dealing commission to pay for access to company executives?